If your order was lost in transit or never arrived, you can submit a claim for review. Once your claim has been reviewed and approved, we can prepare and ship a replacement order or process a refund, depending on your preference and order status.
How do I file a claim?
Before submitting a claim, check your order tracking information to confirm the latest delivery status.
When you’re ready, complete our Online Claim Form and provide your order number and any requested information.
What happens after I submit a claim?
Our team will review the details of your claim and follow up with next steps.
If your claim is approved, we will either:
- Send a replacement order
- Process a refund, depending on your preference and order status
If additional information or documentation is needed to review your claim, our team will let you know.
Tips when submitting a claim
- Keep your order number and tracking information handy.
- Submit your claim as soon as possible after identifying a delivery issue.
- Make sure the information provided in your claim is accurate.
Need more help?
If you need additional assistance with your claim or have questions about the process, contact our support team at connect@nobullproject.com or chat with us. We’ll be happy to help.
Additional Resources
For additional information about our shipping policies and terms, please review the NOBULL Terms of Sale.