Introduction
If your order was lost in transit or never arrived, you can submit a claim for review. Once your claim is reviewed, we can prepare and ship a replacement order, or you can request a refund instead.
How to file a claim
To get started, complete our claim form here.
What happens after you submit a claim
After we receive your claim, our team will review the details and follow up with the next steps. If your claim is approved, we will either send a replacement order or process a refund, depending on your preference and order status.
Need more help?
If you need any additional assistance, please contact our support team at connect@nobullproject.com we will be happy to help.