Introduction
If you purchased an item through the Good Morning America (GMA) promotion, this FAQ explains how returns work, what information you need, and how to contact NOBULL Customer Service for help.
Why can’t I use the return portal for my GMA order?
GMA promotion orders cannot be processed through the standard return portal. These returns must be handled manually by NOBULL Customer Service.
How do I request a return for a GMA order?
To request a return, contact NOBULL Customer Service by chat, text, or email and include your GMA order number. A team member will help you start the return process.
Have this information ready
Please have the following details ready when you contact us:
- GMA order number
- Email address used to place the order
- Item or items you would like to return
Are exchanges available for GMA purchases?
No. Exchanges are not available for GMA promotion purchases. Only returns are accepted.
What is the return policy for GMA orders?
GMA orders must be returned within 14 days of receiving your order. Returns must go through NOBULL Customer Service and cannot be submitted through the return portal. NOBULL will provide a prepaid return shipping label. Original shipping charges are non-refundable.
What should I do if I’m having trouble with my return?
If you are having trouble with a GMA return, contact NOBULL Customer Service directly and include your GMA order number so we can assist you.
How can I contact NOBULL Customer Service?
You can reach NOBULL Customer Service in the following ways:
- Chat on the NOBULL website
- Email support@nobullproject.com
- Text +1 (857)-855-4463
Additional information
For GMA promotion orders, returns are handled manually by Customer Service only. Please do not use the return portal for these orders.