If you’re having trouble applying a discount code at checkout, here are the most common reasons—and what to do.
How Discount Codes Work
- Only one discount can be applied per Item
- If multiple discounts are available, we’ll automatically apply the highest‑value option
- If you enter a code and see a different one applied, that means a better discount is already active
About the WELCOME25 Code
(These rules apply to WELCOME25 and may also apply to other promotions.)
Eligible products:
👉 https://nobullproject.com/collections/welcome-offer
To use WELCOME25, all of the following must be true:
- You’re logged in to your account at 👉 https://www.nobullproject.com
- This is your first order
- No other promotions are active
WELCOME25 cannot be combined with:
- Other discount codes
- Active sitewide promotions
If any of these conditions aren’t met, the code won’t apply at checkout.
Item Exclusions
Some products aren’t eligible for discounts. You can review all exclusions here:
👉 https://nobullproject.com/pages/promotion-exclusions
Troubleshooting Tips
If everything looks right but the code still isn’t working, try this:
- Log out, then log back in
- Empty your cart and re‑add eligible items
- Try a different browser or Incognito/Private mode
- Confirm the code hasn’t expired (expired codes will show an error)
- Log out of Shop Pay or any other express checkouts and continue as a guest at checkout.
Still not working?
If you’ve tried all the steps above and your discount still won’t apply, reach out to our Support team and we’ll take a look.