Why isn’t my discount code working?

If you're having trouble applying a discount at checkout, the information below can help identify the most common causes and how to resolve them.

How Discounts Work

• Only one discount can be applied per item.
• If multiple discounts are available, the highest-value discount will automatically apply.
• If you enter a code and see a different discount applied, a better offer may already be active.

Community Discounts

Once approved through SheerID, your community discount can be used on any product.

Community discounts cannot be combined with other promotions or discount codes. If another promotion provides a better discount, the better offer will automatically apply instead.

Approved but Not Seeing Your Community Discount?

Please confirm that:

• You're signed in to the account used during verification.
• No other discount codes or promotions are active.
• You're using the same account associated with your SheerID verification.

If you've been approved and your discount still isn't applying, please contact our Support Team and provide a screenshot of your SheerID approval email.

WELCOME25 Discount

WELCOME25 is available to first-time customers and can be used on any product.

To use WELCOME25:

• You must be signed in to your NOBULL account.
• This must be your first order.
• No other promotions or discount codes can be active.

WELCOME25 cannot be combined with other discount codes, community discounts, sitewide promotions, or loyalty discount codes.

Troubleshooting Steps

If your discount still isn't applying:

1. Sign out of Shop Pay or other express checkout options and proceed through standard checkout.
2. Sign out of your NOBULL account and sign back in.
3. Remove the items from your cart and add them again.
4. Try a different browser or use an Incognito/Private window.
5. Verify that your discount code has not expired.
6. Confirm that another promotion has not already been applied automatically.

Still Need Help?

If you've completed the troubleshooting steps and your discount still isn't applying, please contact our Support Team.

Please include:

• A screenshot of your cart.
• The discount code you're attempting to use, if applicable.
• A screenshot of your SheerID approval email for community discounts.

Our team will be happy to take a closer look and help get you sorted.