If you're having trouble applying a discount at checkout, the information below can help identify the most common causes and how to resolve them.
Before You Start
Before troubleshooting, please review the following resources:
- Promotion Exclusions: View Promotion Exclusions
- Current Promotions & Discounts: View Current Promotions & Discounts
Some products are not eligible for discounts, promotions, or community pricing. Additionally, certain promotions cannot be combined with other offers.
How Discounts Work
- Only one discount can be applied per item.
- If multiple discounts are available, the highest-value discount will automatically apply.
- If you enter a code and see a different discount applied, a better offer is already active.
Community Discounts
Community discounts cannot be combined with other promotions or discount codes. If a sitewide promotion provides a better discount, that promotion will automatically apply instead.
Approved but Not Seeing Your Community Discount?
Please confirm that:
- You're signed in to the account used during verification.
- Your cart contains only eligible products.
- No other discount codes or promotions are active.
- The items in your cart are not excluded from discounts.
If you've been approved and your discount still isn't applying, please escalate to our Support Team and provide a screenshot of your SheerID approval email.
WELCOME25 Discount
Eligible products can be found in the Welcome Offer Collection.
To use WELCOME25, all of the following must be true:
- You're signed in to your NOBULL account.
- This is your first order.
- No other promotions or discount codes are active.
WELCOME25 cannot be combined with:
- Other discount codes
- Community discounts
- Sitewide promotions
- Loyalty discount codes
If any of these conditions aren't met, the discount won't apply at checkout.
Troubleshooting Steps
If your discount still isn't applying:
- Sign out of Shop Pay or other express checkout options and proceed through standard checkout.
- Sign out of your account and sign back in.
- Remove all items from your cart and add them again.
- Try a different browser or use an Incognito/Private window.
- Verify that the discount has not expired.
- Confirm that another promotion has not already been applied automatically.
Still Need Help?
If you've completed the troubleshooting steps and your discount still isn't applying, escalate to our Support Team.
Please include:
- A screenshot of your cart
- The discount code you're attempting to use (if applicable)
- A screenshot of your SheerID approval email (for community discounts)
Our team will be happy to review your account and assist further.