Please note: Effective Dec. 15, 2023, our Return & Exchange Policy timeframe will change from 60 to 30 days. Orders placed on nobullproject.com on or after December 15, 2023, will have 30 days from delivery to return (or exchange where applicable).
We’ll gladly accept unworn, unwashed, or defective merchandise purchased on nobullproject.com for return or exchange within 60 days of delivery. At this time, exchanges for products delivered outside of the US are unavailable and international customers are responsible for returning them at their own cost, using their own label*.
- We recommend trying the product on indoors to maintain their original condition as, unless you’re sending them back because they are faulty, all products, including any extra laces provided, must be returned in their original condition unworn, unwashed, undamaged, unused, and with all original tags attached.
- Shoe boxes are an important part of the product presentation, and so those, and all packaging and labelling, must also be returned undamaged, along with the product(s).
- Products purchased online must be returned through our website.
- Items purchased in-store or at a NOBULL pop-up retail location must be returned in store or during the pop-up event where purchased. Items must include the attached NOBULL tags and/or original shoe box and be accompanied by the original store sales receipt.
E-gift and gift cards cannot be returned or exchanged, and any Product(s) purchased where explicitly stated as ‘final sale’ are ineligible for return or exchange.
Refunds will be issued based on the original form of payment once we have received and processed your return. Please allow up to 10 business days for your return to be processed once it arrives at our facility. You will receive an email once your return has been confirmed as received and processed and we have issued your refund.
Please note: NOBULL is not responsible for non-NOBULL items shipped back to us in error and/or for lost or damaged returns in transit.
If you receive damaged or defective Products or experience a quality issue, click here to contact our Customer Service team for help.
*For orders placed on or before October 30, 2023, at nobullproject.com, we are unable to provide prepaid return labels for orders returned from outside of the United States. Although we are unable to provide customers in Canada and Australia with a pre-paid label, you can submit your return using our ‘How to Return & Exchange (US only)’ returns portal here to receive a return packing slip and to ensure your return is trackable and processed efficiently by NOBULL. International (non-US) customers that place an order on nobullproject.com on or after October 31, 2023, are eligible to receive a prepaid return label but are still responsible for the cost to return and can submit their return using our ‘How to Return (International)’ returns portal here.